Booking an appointment means telling us things about yourself. This page says exactly what we keep, why we keep it, and how to have it removed.
Last updated 25 September 2026
Mona's Lash Lounge is a beauty salon on 23rd July Street in Muscat, Oman. We are responsible for the information described on this page. To reach us about anything here, email hi@monaslash.com or message the salon on WhatsApp.
When you book. Your name, phone number, email address and date of birth, along with the services you booked, the artist you saw and the date and time. We ask for your date of birth so we can send you something on your birthday; if you would rather not give it, tell us and we will book you by phone instead.
When you message us on WhatsApp. The messages you send and our replies. An automated assistant reads incoming messages so it can answer questions and take bookings, and it keeps recent messages so a conversation makes sense from one message to the next. A member of our team can take over the conversation at any point, and does whenever a question needs a person.
When you pay. The amount, the date and the method. Card payments are handled by Thawani on their own secure page — we never see or store your card number.
Over time. Your visit history, loyalty points, and any notes an artist records about your treatment, such as an allergy or the curl and length that suited you. These notes exist so the next appointment goes better than the last.
Photographs. We photograph work in the salon only when you agree to it, and we ask separately before any photograph of you appears on Instagram or anywhere else public. You can withdraw that permission later.
To arrange and confirm your appointment, to remind you before it, to reach you if something changes, to keep an accurate record of what you paid, to apply loyalty rewards, and to perform your treatment safely. We also use what we hold to send you offers and news about the salon.
We do not sell your information, and we do not share it with anyone for their own marketing.
Only the people and services that need it to do the job:
We may also disclose information where the law in Oman requires it.
We keep your client record and visit history while you are a client of the salon, and for a reasonable period afterwards in case you return. Payment records are kept as long as Omani tax and accounting rules require. WhatsApp conversation history is kept only briefly — long enough for a conversation to hold together.
Ask us to delete your record and we will, except for what we must keep by law.
You can ask us what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop sending you offers while still keeping your bookings. Email hi@monaslash.com or tell any of us in the salon. There is no form to fill in and no charge.
If you no longer want messages from us, say so in a reply and we will stop. Ending marketing messages does not stop appointment confirmations and reminders, which are part of the booking itself.
This site carries no advertising trackers and no analytics cookies. Booking happens on our separate booking system, which sets a cookie only to keep you signed in to your own account.
Our services are for adults. We treat a client under 18 only with a parent or guardian present, and we do not knowingly collect information about children otherwise.
If what we do changes, we will change this page and update the date at the top.